Frequently Asked Questions
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Some products (like the "VFX & Overlays" package) work in all editing software's that accept .mov files. Other products (like the "Cinematic Title Templates") include .mogrt files, which only work within the Adobe Suite.
Check the description before buying to ensure that the product is right for you.
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Upon completion of payment, a download link for a .zip folder will pop-up. In addition to this, a download link will be emailed to you. You have 5 attempts to download the product, before the link expires.
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All visual effects and sound effects are created from scratch by Ben Telford Visuals.
Our title templates pack includes the use of fonts which have been sourced from other creators. However, we have ensured that all fonts within our templates are free and eligible for commercial use.
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We accept payment by PayPal, Credit Card or Debit Card.
We also don't store card details - all payments are securely handled by PayPal.
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You may use our products for ANY & ALL projects. There are no restrictions for usage rights.
However, you are NOT PERMITTED to sell, rent, lease, distribute, trade, host, or otherwise EXPLOIT OUR PRODUCTS in any manner. This includes uploading our products to torrent sites or sending them to a friend.
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All sales are FINAL, meaning NO REFUNDS or EXCHANGES. This applies to digital and physical products. If you have a defective product, please get in touch with us.